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FAQs
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How much does shipping cost?All of our mattresses, no matter how big the custom size is, ship for free within the contiguous United States.
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What forms of payment do you accept?We accept all major credit cards.
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Are your mattresses delivered in a box?Yes they are! We gently roll each mattress for an easy FedEx delivery.
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How long can my mattress stay in the box after I receive it?We suggest removing your mattress from the box within 2 weeks of receiving it. Keeping your mattress in the box for an extended time can compromise the mattress's ability to return to full shape.
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What happens if the wrong size is shipped to me?If we ship you the wrong size mattress or bedding, we will replace it right away with the correct size. You must notify us within 30 days of the error. After 30 days, we will not be able to replace wrong size mattresses or bedding.
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How do I get a quote on a custom size/shape mattress?Call us at 1-800-979-1924.
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How long have you been in business?We have proudly been selling high-quality custom mattresses online since 2001.
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Where will my mattress ship from?We ship our mattresses from one of our two factories: Greenville, South Carolina or Conover, North Carolina.
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What’s the difference between a Texas King, Wyoming King, and Alaska King?Though all three are oversized mattresses, they differ quite a bit in size. A Texas King is longer than it is wide at 80” x 98” while the others are large square mattresses. A Wyoming King is 84”x84” and an Alaskan King is a massive 108” x 108”.
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Is it possible to change the size of a custom mattress after it has been ordered?Custom mattresses are made to order and can start being crafted within 24 hours of your order. This means that after 24 hours, we may not be able to change the size of your mattress.
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